Using a Delphi process and the Analytic Hierarchy Process (AHP) to evaluate the complexity of projects

Project complexity is ever growing and needs to be understood, analysed and measured better to assist modern project management. The overall ambition of this paper is therefore to define a measure of project complexity in order to assist decision-making, notably when analysing several projects in a portfolio, or when studying different areas of a project. A synthesised literature review on existing complexity measures is firstly proposed in order to highlight their limitations. Then, we identify the multiple aspects of project complexity thanks to the construction and refinement of a project complexity framework thanks to an international Delphi study. We then propose a multi-criteria approach to project complexity evaluation, underlining the benefits of such an approach. In order to solve properly this multi-criteria problem, we first conduct a critical state of the art on multi-criteria methodologies. We then argue for the use of the Analytic Hierarchy Process. In the end, this tool permits to define a relative project complexity measure, which can notably assist decision-making. Complexity scales and subscales are defined in order to highlight the most complex alternatives and their principal sources of complexity within the set of criteria and sub-criteria which exist in the hierarchical structure. Finally, a case study within a start-up firm in the entertainment industry (musicals production) is performed. Conclusions, limitations and perspectives of research are given in the end. 2010 Elsevier Ltd. All rights reserved.